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Return Policy

Free Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.

How to Make Returns or Exchanges - Contact us via leave a message or email : ling@rockrooster.com.au / leanna@rockrooster.com.au for return instruction and return label before making a return or an exchange
Received a Wrong Item? - As human beings we make errors, although we make every effort to minimize occurrences. If you receive an item that is different from what you ordered, simply contact us for exchange or return.We will make sure to make things right for you
Received a Defective Item? - If the item you received is defective, please contact us within 7 days of receipt to replace the item at NO COST!